Why 24/7 Customer Service Is Important

Why 24/7 Customer Service Is Important

Tips and benefits of providing excellent customer service.

24/7 customer service? That sounds like a dream! Customer service is no longer a 9-5 job. Nowadays, what really matters is your ability to offer continuous 24/7 service and support to all customers. When using CallHero, not only does our Digital Secretary work 24/7, but it can also offer good customer service, be personalized to your needs, and is constantly saving you time and money. Research shows that more than half of the customers spend between 10-20 minutes per week on hold – amounting to 13 hours per year and almost 43 days on hold in a lifetime.

Most customers hate to wait. I mean, who doesn’t? People expect to have their issue resolved or question answered as fast as possible or they start to think of the company/business in a very different way.  24/7 is a customers’ dream. In order to show how much a company cares about their customers, they have to go “all-out” and put in great effort even if that means having service going on every single day of the week, whenever the customer needs it. 2 am, 4 am, even across the world, it is important to show how you respect and take care of all customers. It can turn into one of the most valuable assets you have to offer. Each year, around $62 billion is lost by U.S. businesses following bad customer experiences. If that doesn’t want to make you up your customer service game, then I don’t know what else can. 

Here are the 3 most important things in customer service:

  • As we mentioned earlier, customers are always looking for fast answers and quick  service. The faster the better. Having your service available 24/7 is turning silver into gold. It proves how loyal you are to your customers. It is offered to anyone, anywhere in the world, for any reason you want. This can make your customers happy which then can and most likely will bring you, new customers, as well. 
  • It saves time. Live chat, a type of 24/7 service, for example, connects the customer directly and instantly to a service representative to help. No more of those crazy “hold” times that can last hours. This can be a digital or human representative but is either way trained to recognize all issues and problems and help with what is needed. Saving time for your customers will make them very happy and will save you time dealing with future complaints and problems. 
  • 24/7 customer service brings in more customers and overall revenue. When providing a product or service, the question someone has at 2 AM may be what pushes them to purchase your product or decide to not go through with it at all. It can be the make it or break it a decision for your customers and you want to take each of those opportunities to heart.

There are many customer service examples including phone, email, live chat, social media, and more. In the end, “Customer experience is the next competitive battleground. It’s where businesses are won or lost.” – Tom Knighton. Customer service is what keeps a business going. Working on perfecting that is what will make you stand out. 

Thinking of the perfect solution? CallHero is ready to show you what 24/7 service really means! CallHero is the extraordinary, AI-powered, first-ever, DIgital Secretary out there. With CallHero’s amazing features, you will never have to hire anyone ever again. Your AI Secretary will screen all your calls for you no matter the location or time of day. It is all run through a simple and customizable application that makes it 10x easier to keep up with your clients and customers.

Check out CallHero here.

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